Effective Date: 2026
At Pure Palate Pets we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
We may collect and process the following information:
- Personal Information
- Full name
- Contact number
- Email address
- Delivery and billing address
- Order Information
- Products purchased
- Payment details (processed securely via third-party providers)
- Delivery preferences
- Browser type
- Website usage data (via cookies)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you regarding your purchases
- Send invoices and payment confirmations
- Improve our website and customer experience
- Send marketing communications
Sharing of Information
- We do not sell or rent your personal information.
- We may share your information with:
- Payment processors (e.g., PayFast)
- Courier and delivery services
- Accounting or business management tools (e.g., QuickBooks)
- These third parties are obligated to keep your information secure and confidential.
Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Unauthorised access
- Misuse
- Alteration
- However, no online system is 100% secure, and we cannot guarantee absolute security.
Our website may use cookies to:
- Enhance user experience
- Track website performance
- Understand customer behaviour
- You can disable cookies in your browser settings if you prefer.
Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your data
- Object to processing for marketing purposes
- To exercise these rights, contact us at the details below.
Retention of Information
We retain your information only for as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal and accounting obligations
Changes to This Policy
- We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Pure Palate Pets
Email: info@purepalatepets.co.za
Phone: 0710550735
By using our website, you consent to the collection and use of your information as outlined in this policy.
