Effective Date: 2026
Welcome to Pure Palate Pets. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from us, you agree to be bound by these Terms.
Business Information
- Pure Palate Pets is an online retailer of raw dog and cat food and related pet products in South Africa.
Products
- Our products are raw pet food and related items intended for animal consumption only.
- While we strive for accuracy, product descriptions, nutritional information, and images may vary slightly.
- It is the customer’s responsibility to ensure products are suitable for their pet.
Orders
- All orders are subject to availability and confirmation of payment.
- We reserve the right to refuse or cancel any order at our discretion.
- Once an order is placed, you will receive confirmation via email or WhatsApp.
Pricing
- All prices are listed in South African Rand (ZAR).
- Prices may change without notice.
- Delivery fees are calculated separately and displayed at checkout.
Payment
- We accept secure payments via trusted third-party providers (e.g., PayFast).
- Payment must be received in full before dispatch.
- We do not store your payment details.
Delivery
- We deliver to selected areas as specified on our website.
- Delivery timeframes are estimates and may vary.
- It is the customer’s responsibility to ensure someone is available to receive the order.
- Important (Frozen/Raw Products)
- Our raw products require proper refrigeration or freezing.
- Once delivered, responsibility transfers to the customer.
- We are not liable for spoilage if products are not stored correctly after delivery.
Returns and Refunds
- Due to the nature of raw and perishable products:
- No returns will be accepted for perishable goods once delivered.
- Refunds or replacements may be considered if:
- The incorrect product was delivered
- The product was damaged upon arrival
- Any issues must be reported within 24 hours of delivery, with supporting photos.
Subscription Orders (if applicable)
- Customers may subscribe to recurring orders where available.
- Discounts (if offered) apply only while the subscription is active.
- Subscriptions can be paused or cancelled with reasonable notice before the next billing cycle.
Use of Website
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Disrupt or interfere with the website’s functionality
- Limitation of Liability
- Pure Palate Pets is not liable for any harm, illness, or adverse reaction resulting from the use of our products.
- Customers are responsible for introducing new foods gradually and monitoring their pets.
Indemnity
- You agree to indemnify and hold Pure Palate Pets harmless from any claims, damages, or expenses arising from your use of our products or website.
Privacy
- Your personal information is handled in accordance with our Privacy Policy.
Intellectual Property
- All content on this website, including logos, images, and text, is the property of Pure Palate Pets and may not be used without permission.
Governing Law
- These Terms are governed by the laws of South Africa.
Changes to Terms
- We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website.
Contact Information
If you have any questions regarding these Terms, please contact us:
Pure Palate Pets
By using this website and placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
